Hello from Adepto. Today is Wednesday, July 12th, and this is your AI News Briefing. Firstly We will be addressing Dukaan’s recent decision to replace 90% of its staff with an AI chatbot. Transitioning over we’ll discuss Shutterstock’s extended partnership with OpenAI. Switching gears we’ll delve into the lawsuit Google is currently facing for scraping user data. And finally, we will discuss Bill Gates’s optimism about managing AI risks. I am Alina Pato and here are the AI news you need to stay ahead.

We had to layoff 90% of our support team because of this AI chatbot.

Tough? Yes. Necessary? Absolutely.

The results?

Time to first response went from 1m 44s to INSTANT!
Resolution time went from 2h 13m to 3m 12s
Customer support costs reduced by ~85%

Here's how's we did it 🧵

— Suumit Shah (@suumitshah) July 10, 2023

In a radical decision, E-commerce start-up Dukaan laid off 90% of its customer support staff. Replacing them with an AI chatbot. The move led to a drastic reduction in customer support costs and resolution times. While the decision was tough, CEO Suumit Shah reiterated its necessity for the company’s financial health. This highlights the rising trend of AI integration in businesses to boost efficiency and reduce costs.

Transitioning over, Shutterstock is extending its partnership with OpenAI for the next 6 years. Shutterstock will provide OpenAI with training data for their AI models, including images, videos, music, and related information. In return, Shutterstock will receive early access to OpenAI’s latest technology and new editing features. This partnership signals a significant shift in the industry. Potentially countering the threat generative AI poses to traditional stock galleries. Switching gears to the legal world.

Google is now facing a lawsuit accusing the company of scraping user data without permission. and infringing copyright laws to enhance its AI products. This lawsuit, filed by the Clarkson law firm could redefine how tech giants utilize public data for AI training. Finally, Bill Gates has expressed optimism about managing AI risks. In his recent blog post, Gates pointed out that we managed similar challenges with past technologies and can do so with AI as well. His stance offers a counter-point to the often alarmist narratives around AI’s potential risks.

Alina Pato – Adepto.Ai AI News Briefing Podcast for July 12th, 2023.

Please feel free to explore the blog mentioned in the caption above ^. After composing this transcript, I discovered that they not only have a podcast, but they also write about the same news topics discussed in the podcast on their blog. You are welcome to read their article about these very news updates! I really admire how the writers have organized their news. Check it out here: https://www.adepto.ai/p/weekly-12-07-2023.